Technical support and customer service
Company engineers for users, operators and maintenance personnel set a different course, meet a variety of training. Factory acceptance from the device before the company began to invite users to work together with engineers and equipment services and acceptance through the process of helping users master the technical staff in the practice of commissioning and maintenance of technology. Equipment to the scene, on-site commissioning and installation engineers, an important task is to free on-site training, staff limited the number of desks to teach.
Chongqing workers based company that engineers at the scene to provide installation instructions, hardware checks, software loading and run debug, and construction, the user close Hezuo design units, timely processing and Shebei put into operation the various problems, ensure that the equipment dedicated to security Shengchan time.
Chongqing, the company's technical staff can work commitment system upgrades, equipment modification, maintenance and repair, technical consultation and other tasks. By the user and remote diagnostic center hotline to provide users with reliable and continuous technical support, timely resolution of technical problems. The company's spare parts inventory to meet the needs of users at any time.
Follow the principle of service responsive within 24 hours to respond to the user's service requirements, arrived on the scene within 48 hours. The user 100% enthusiasm, pre-service 100% of the door, the product quality 100% have the satisfaction of users.